Shipping policy

Order Processing

  • Orders will be processed within 48 hours.
  • Orders are processed from Monday to Friday, except for US national holidays.
  • Orders with address info in non-English letters or characters might not be able to be processed.
  • Orders with PO Box addresses might not be able to process for shipment.
  • Phone number is strongly recommended for order shipment and delivery purposes.

 

Domestic and International Shipping

  • Free Economy Shipping on orders over $60 to US, and $80 for most countries, unless other shipping methods are selected during checkout.
  • Persona 5 Royal™ makeup collection sells worldwide except to Japan.
  • For MENA region, we currently only ship to United Arab Emirates.
  • We are currently unable to deliver P5R collection to Switzerland, Russia, Chile, Columbia, Peru, and South Africa.
  • We are currently unable to deliver P5R makeup collection to these post code areas in Spain: 07000-07999, 35000-35999, 38000-38999, 51000-51999, 52000-52999.
  • Custom fee will incur for shipments to Brazil and Mexico for orders of $50 and above.
  • Consignee's ID info is required for shipments of P5R makeup collection to Taiwan.
  • Recipients' ID info is NOT required for shipments of Persona 5 Royal™ makeup collection to Mainland China.
  • Game Beauty is not responsible for undeliverable orders due to mistakes in shipping addresses. Please try to use Arabic numbers and English letters when entering your shipping info at checkout.
  • Game Beauty strictly follows international shipping regulations. Deliverable destinations might be subject to change based on custom rules and flight capacity at the time of shipment processing. Full refund of order amount will be issued to customers in case destination country/region becomes undeliverable at time of shipment processing.

 

Order Tracking

  • Once your order is ready for shipment, you will received an confirmation email with tracking info.
  • Order and shipping confirmation notifications cannot be delivered to email addresses with suffix such as @icloud.com, @mac.com, @me.com or @aol.com due to mail server security settings. Should you accidently used such emails during checkout, please leave your alternative email address in our chat window / Shopify Inbox. We'll add it to your profile and resend notification to your updated email address.